Returns & Exchanges

At Prime Food Distributor, we prioritize the freshness and safety of your food supplies. If you receive an item that is damaged or does not meet our quality standards, please follow our streamlined return process within 48 hours of delivery.

Return Process

• 1.
  Inspect Your Delivery

  Thoroughly check all perishable and non-perishable items upon arrival to ensure they match your order and meet quality expectations.

• 2.
  Document Issues

  Take clear photographs of any damaged packaging, incorrect items, or quality concerns to provide as evidence for your return claim.

• 3.
  Contact Support

  Submit a return request through our customer portal or contact your account manager with your invoice number and the gathered documentation.

• 4.
  Resolution and Credit

  Once your claim is verified, we will arrange for a pickup of the goods and issue a replacement or a credit to your account within 3-5 business days.